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Who else wants to hold...A Licence To Thrill?

"I promise that you have NEVER experienced an Audio Program like this

- it is unusual - engaging - and it really works - guaranteed!"

"SECRET SERVICE reveals everything required to deliver

Thrilling Customer Service ...providing hundreds of the best tips

I have ever encountered in twenty an engaging style."

US Today



YES? Then this is YOUR MISSION should you choose to accept...

"Great Service is the key to our success...

everyone of my team benefited from Colin Turner′s Program."

Christopher Cowdray, CEO, The Dorchester, Former GM, Claridges.

SECRET SERVICE will share with you HOW.

Once upon a time...

A daring, aspiring Secret Agent undertook a mission to escape the City of Apathy, in the State of Mediocrity, and reach Service City, the Capital of Prosperity.

There are many challenges for a top operative to overcome before earning a Licence to Thrill Customers. Your Program includes...

Six and Half Hours of Engaging CD Audio Material...

(Listen in Car or Transfer to your iPhone or iPod and listen while commuting)...

Plus a 40-Page Bullet-Point Mission Manual...

packed with everything you need to deliver Better-Than-Excellent Service and Receive Greater-Than-Expected Reward.

During your Mission you will earn HUNDREDS of insights including:

  1. How to align personal and professional success.
  2. How to move from being unaware to aware.
  3. How to ignore complacency and fixed-thinking.
  4. How to assess your motives and recognise the motives of others.
  5. How to harness the three parts of your Self-Concept.
  6. How to gain insight into the behaviour of others.
  7. How to use the three-of-you rule to confirm how you truly feel about something.
  8. How to understand and apply the prime directive in relationships.
  9. How to develop the best feeling in the world.
  10. How to overcome your insecurities.
  11. How to benefit from facing adversity.
  12. How to reveal your greatest treasure.
  13. How to confront your greatest fear.
  14. How to learn through your mistakes.
  15. How to learn to forgive yourself.
  16. How to keep your mind on what is important to you.
  17. How to inspire yourself with what you stand for.
  18. How to recognise the habits that distract you from your path.
  19. How to avoid quick-fix and trivia.
  20. How to avoid arrogance and pride.
  21. How to avoid hostility and spite.
  22. How to meet with disappointment.
  23. How to be in command over your actions.
  24. How to keep control over your emotions.
  25. How to filter out negative voices.
  26. How to address our two ultimate choices.
  27. How to know when you are on the right road.
  28. How to banish self-doubt.
  29. Why most relationships fail.
  30. The Principles of service.
  31. The Practices of service.
  32. How to follow through what you start.
  33. How to become the person you are destined to be.
  34. The key leadership attributes and team-building skills critical to success.
  35. Why questioning routines delivers.
  36. The 7 vital questions to build customer loyalty.
  37. How to encourage everyone to think customer.
  38. Why customers don’t value your service.
  39. How to turn one-time buyers into lifetime customers.
  40. The 12-point road map for delivering business success.
  41. How to overcome Analysis-Paralysis.
  42. The 21 secrets to winning and keeping customers.
  43. How to harness The Law of Service.
  44. How to increase reward with The Law of Secret Service.
  45. Why marketing initiatives are misguided.
  46. How to develop a proven Strategy for better-than-excellent customer service.

"Profit is the Reward for Great Service.

Secret Service is a Must for Every Business"

NIKKEI News, Japan

The 6 Audio CD′s in your Program comprise:

001---Escaping The State of Mediocrity

Aspiring Agent, Smith, is filled with frustration as to the level of service that exists all around him where he lives and works in the City of Apathy, the Capital of the State of Mediocrity. He is followed by Indecisive and Fixed-Thinking and gets stuck in Procrastination Pub.

002---Training at Accountability Base

Smith arrives at Change Border where he successfully learns from Evaluate how to pass the State boundary of Mediocrity and is directed towards Accountability Base via The Road of Assessment. There are are significant secret agents at the base

003---Scaling the Heights of Reluctance

Smith meets with Inspiration, who assists in developing Smith′s Charter and directs towards Integrity House at top of The Heights of Reluctance. There are challenges to overcome including meeting Suspicion and Criticism and avoiding Bureaucrat and Administrate.

004---Conquering the Valleys of Discontent

Our aspiring Agent enters Discontent and unexpectedly meets up with the hideous Securi-Itas that he has to fight before entering The Inner Valley of Discontent where he is further assaulted by a myriad of admonishments.

005---Surviving Superficial Town

Smith, now traveling with Self-Reliance, meets Intuition on the road who warns them of the Pretension Market that operates in the Town that lies on the only road that leads to The Land of Good Fortune.

006---Trapped in Hesitation Castle

Influenced by Rationale and Impulsiveness our aspiring Agents take the wrong road, enter the State of Limbo and become trapped in a fortress run by Giant Blame. They will need to solve riddles that develop Leadership and Team-Building skills to get free.

007---Entering Good Fortune

Now traveling with Spontaneity, our Agents enter Good Fortune where they meet Opportunity who takes them to The Agency at Business Incentive Park for further training with Intrepid, Innovate and Independence.

008---Reaching Prosperity Capital

In this final episode our three aspiring Agents enter The Land of Prosperity, cross the Chasm of Professional Complacency and swim the River of Insults to finally reach their goal: to arrive at the Capital, Service City, and be welcomed as Secret Service Operatives.

"Businesses Today Need Secret Service"

Marie Neal, Head of Training, Jones Bootmaker

Business today is failing to deliver what it promises, despite genuine initiatives to boost growth through customer-focused service. Business of course must make profit...

And profit is the applause for providing great service.

Anyone seriously involved in delivering profitable service to customers must follow the right road that leads to a profitable destination.

A business may not be aware of how it is perceived, but customers will be able to tell it with certainty. For the customer to perceive a business as excellent, every business must develop operatives that know the secrets of service.

This Unique 6-CD Audio Program Comprising 6.5 Hours

of Engaging Material PLUS 40-Page Bullet-Point

Mission Manual is Content Rich with Practical Instructions.


Start today to enjoy the incredible success that SECRET SERVICE delivers


...I am so confident that you will BENEFIT FROM THE IDEAS that you will have 30 days to evaluate it. If at the end of that period you can honestly say you have not benefited then you may return the program and receive a full refund.

Wishing you great Service!

Professor Colin Turner

PS: SECRET SERVICE teaches How to Deliver Better-Than-Excellent Customer Service through a STORYTELLING that delivers 1000′s of tips - get your copy now!

This Unique 6-CD Audio Program with 40-Page Manual

is content rich with practical instructions.

Price: £295.00

"Great Service is the key to business success - Everyone of my executive team has benefited."
Christopher Cowdray, CEO The Dorchester Collection, Former GM Claridges.