I promise that you have never experienced a training program like

this - it is unusual - engaging - and it really works - guaranteed!

This STORYTELLING Style journeys along a unique ROAD...

...one that will lead you from Mediocrity to Prosperity.

HAVE YOU GOT WHAT IT TAKES TO EARN A LICENCE TO THRILL?

This is YOUR MISSION should you choose to accept.

The secret of success is to put your own house in good order first before you can clean up the street. We each build our success on helping others to succeed.

We serve ourselves through serving ourselves first - by literally putting ourselves in order first.

APPLYING the SECRETS of Great Service is the best road to success.

Christopher Cowdray, Former GM, Claridges; GM, The Dorchester

SECRET SERVICE explains HOW. Indeed its metaphorical and entertaining style shares a wealth of wisdom that will raise individuals, team and companies to greater prosperity.

This is the story of Agent Smith′s mission to escape the State of Mediocrity and reach Service City, the Capital of Prosperity.

There are challenges to overcome to become a top operative within the Secret Service and earn a Licence to Thrill Customers.

According to the State of Mediocrity’s definition of success, aspiring agent Smith is a good example. After earning an average degree at University, he got an average job with an average company.

Because he works hard Smith was appointed Director of Customer Service at his firm, Communication Limited. It is at this point that he begins to feel a gnawing frustration.

This is where our story begins.

YOU MUST OVERCOME THE CHALLENGES

THAT AGENT SMITH FACES TO SUCCEED

Together with a Workbook your program amounts to six and half hours of engaging material packed with everything you need to deliver Better-Than-Excellent Service and Receive Greater-Than-Expected Reward.

Following the ROAD to your Mission will reveal HUNDREDS of insights including:

1. How to align personal and professional success.
2. How to move from being unaware to aware.
3. How to ignore complacency and fixed-thinking.
4. How to assess your motives and recognise the motives of others.
5. How to harness the three parts of your Self-Concept.
6. How to gain insight into the behaviour of others.
7. How to use the three-of-you rule to confirm how you truly feel about something.
8. How to understand and apply the prime directive in relationships.
9. How to develop the best feeling in the world.
10. How to overcome your insecurities.
11. How to benefit from facing adversity.
12. How to reveal your greatest treasure.
13. How to confront your greatest fear.
14. How to learn through your mistakes.
15. How to learn to forgive yourself.
16. How to keep your mind on what is important to you.
17. How to inspire yourself with what you stand for.
18. How to recognise the habits that distract you from your path.
19. How to avoid quick-fix and trivia.
20. How to avoid arrogance and pride.
21. How to avoid hostility and spite.
22. How to meet with disappointment.
23. How to be in command over your actions.
24. How to keep control over your emotions.
25. How to filter out negative voices.
26. How to address our two ultimate choices.
27. How to know when you are on the right road.
28. How to banish self-doubt.
29. Why most relationships fail.
30. The Principles of service.
31. The Practices of service.
32. How to follow through what you start.
33. How to become the person you are destined to be.
34. The key leadership attributes and team-building skills critical to success.
35. Why questioning routines delivers.
36. The 7 vital questions to build customer loyalty.
37. How to encourage everyone to think customer.
38. Why customers don’t value your service.
39. How to turn one-time buyers into lifetime customers.
40. The 12-point road map for delivering business success.
41. How to overcome Analysis-Paralysis.
42. The 21 secrets to winning and keeping customers.
43. How to harness The Law of Service.
44. How to increase reward with The Law of Secret Service.
45. Why marketing initiatives are misguided.
46. How to develop a proven Strategy for better-than-excellent customer service.

The 6 CD′s in your Program comprise:

001---Escaping The State of Mediocrity

In this episode our aspiring Agent, Smith, is filled with frustration as to the level of service that exists all around him where he lives and works in the City of Apathy, the Capital of the State of Mediocrity. He is followed by Indecisive and Fixed-Thinking and gets stuck in Procrastination Pub.

002---Training at Accountability Base

Smith arrives at Change Border where he successfully learns from Evaluate how to pass the State boundary of Mediocrity and is directed towards Accountability Base via The Road of Assessment. There are are significant others at the base

003---Scaling the Heights of Reluctance

Smith meets with Inspiration, who assists him in developing his own Charter. With it safe in hand he is directed towards The Heights of Reluctance in order to visit Integrity House at its Summit. There are challenges to overcome on the road including passing Suspicion and Criticism.

004---Conquering the Valleys of Discontent

Our aspiring Agent enters Discontent and unexpectedly meets up with the hideous Securi-Itas that he has to do lengthy battle with before then having to pass through The Inner Valley of Discontent where he is further assaulted by a myriad of admonishments.

005---Surviving Superficial Town

Smith, now traveling with Self-Reliance, meets Intuition on the road who warns them of the Pretension Market that operates in the Town that lies on the only road that leads to Prosperity.

006---Trapped in Hesitation Castle

Influenced by Rationale and Impulsiveness our two aspiring Agents take the wrong road, enter the State of Limbo and, to their dismay, become trapped in a fortress run by Giant Blame. They will need to solve riddles that develop Leadership and Team-Building skills to get free.

007---Entering Good Fortune

Now traveling with Spontaneity, our Agents enter Good Fortune where they meet Opportunity who takes them to The Agency at Business Incentive Park for further training.

008---Reaching Prosperity Capital

In this final episode our three aspiring Agents enter The Land of Prosperity, cross the Chasm of Professional Complacency and swim the River of Insults to finally reach their goal: to arrive at the Capital, Service City, and be welcomed as trained Secret Service Operatives.

Listen to extract - Surviving Superficial Town:

Business today is failing to deliver what it promises, despite genuine initiatives to boost growth through customer-focused service. Too often service is interpreted as being servile; and having customers is viewed as necessary, rather than important.

"Too many businesses treat the customer in a way that is directly

opposed to delivering great service - they need Secret Service"

Marie Neal, Head of Training, Jones Bootmaker

Business of course must make profit. Yet profit is merely the applause for providing great acts of service.

Most businesses, however, operate under the illusion that customers need business.

That’s getting it backward.

Business needs customers.

After all they are the very reason for its existence – without them there would be no revenue, let alone profit!

Anyone seriously involved in delivering profitable service to customers must follow the right road that leads to a profitable destination.

The essential prerequisite in delivering such service, however, demands continuous improvement of the individual through personal development. It requires taking the journey that only the most committed and successful have travelled before.

For it is our personal responsibility to recognize who our customers are, and serve them by choice and not duty alone.

Yet we cannot serve others effectively until we have first learned how to serve ourselves by being the best we can be.

This follows the principle of putting our own house in order first before starting on the street.

The responsibility that each of us owe to ourselves as members of a team and company. After all what is the use of a customer service ethos, without an awareness of a personal ethos?

But the majority of businesses treat customers in a way that is directly opposed to what giving great service requires.

A business may not be aware of how it is perceived, but customers will be able to tell it with certainty. For the customer to perceive a business as excellent, every contact must create a positive experience.

SECRET SERVICE explains how.

Its metaphorical and entertaining style shares a wealth of wisdom that will raise individuals, team and companies to greater prosperity.

Giving better-than-excellent service is more rewarding and profitable than giving poor service for everyone involved.

This unique Audio Program with Workbook

is packed with practical instruction

RRP £295 YOU SAVE £200

£95

TO INCLUDE VAT & SHIPPING

FOR TELEPHONE ORDERS

use our dedicated non-call-centre line:

07818 591 592

AND YOU HAVE MY PERSONAL GUARANTEE...

...I am so confident that you will BENEFIT FROM THE IDEAS that you will have 30 days to evaluate it. If at the end of that period you can honestly say you have not benefited then you may return the program and receive a full refund.

PS: SECRET SERVICE is the only program available today that teaches through a STORYTELLING STYLE learning!

PPS: FOR TELEPHONE ORDERS CALL 07818 591 592